Privacy Policy

At PeakDesk, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information
• Billing and payment information
• Account credentials
• Communications with our support team

Device Information

When you use our service to manage your workstations, we collect:

• Device identifiers and hardware information
• Operating system and software versions
• Security and patch status
• Performance and health metrics
• Network information

Usage Information

We automatically collect information about how you use our service:

• Log data and access times
• Features used and actions taken
• Browser type and IP address
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Monitor and manage your workstations
• Process payments and send billing information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Analyze usage patterns to improve our service

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers who perform services on our behalf (e.g., payment processing, hosting, analytics)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our service and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your information within 90 days, except where we are required to retain it for legal or regulatory purposes.

Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@peakdesk.com

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us: